Terms of Service

By using the SoofT academy management platform (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform. These Terms form a binding agreement between you and SoofT IT Solutions.

The Platform provides the following services:

• Player, subscription, and attendance management.
• Booking, facility, and trainer management.
• Financial reports, analytics, and expense tracking.
• WhatsApp and email notifications.
• Multi-branch and multi-user support.
• Backup and restore.

• You are responsible for keeping your login credentials confidential.
• Any activity from your account is deemed to come from you.
• You must notify us immediately of any suspected unauthorized use.
• You must provide accurate and up-to-date information at registration.
• You are responsible for the accuracy of player and staff data you enter.
• You are responsible for obtaining parental consent for minors' data.

• Plans and prices are set per the plan selected at subscription time.
• Invoices are issued monthly or annually depending on the plan.
• Payment delays beyond 7 days will result in account suspension.
• Delays beyond 30 days may lead to data archival.
• Prices may be revised with 30 days' prior notice.
• Payments are non-refundable except in cases of technical failure on our side.

The Platform may not be used for:

• Any illegal activity or violation of local regulations.
• Sending spam or abusive content via WhatsApp.
• Attempting to breach the Platform or access other academies' data.
• Reselling or leasing the service to third parties without written permission.
• Using bots to scrape data in bulk.
• Uploading files containing viruses or malware.

All intellectual property rights in the Platform (code, design, logos, interfaces, documentation) are exclusively owned by SoofT IT Solutions. Copying, modifying, or reverse-engineering any part without prior written consent is prohibited. The data you enter remains yours; we only process it as a data processor.

• We target 99.9% monthly uptime.
• Scheduled maintenance may occur with prior notice.
• We cannot guarantee uninterrupted service due to factors beyond our control.
• For prolonged unscheduled outages, you may request proportional credit.

The Platform is provided "as is" without express or implied warranties. We are not liable for indirect damages, lost profits, data loss from misuse, or decisions made based on generated reports. Our maximum liability in any case will not exceed the total amount paid in the preceding 12 months.

We reserve the right to modify these Terms at any time. You will be notified of any material changes via email or in-app notice at least 30 days before they take effect. Continued use after a change constitutes acceptance of the new Terms.

• You may cancel your subscription at any time via account settings.
• We may suspend or terminate accounts immediately for Terms violations.
• After termination, your data is available for export for 90 days before final deletion.
• Unused balances are refundable only in specific cases.

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising from the use of the Platform shall first be resolved amicably; failing that, the courts of Cairo shall have exclusive jurisdiction.

For any question about these Terms:
Email: sales@sooftit.com
Phone: +20 101 588 1992
Address: Cairo, Egypt